Please review the cancellation policy and remember, students must notify the FMC office of any cancellations.
What qualifies a lesson to be eligible for a reschedule?
- Any lessons cancelled due to a teacher’s absence or inclement weather are always eligible for a reschedule.
- Students who have contacted the FMC office with their cancellation request by 5pm the day prior to the scheduled lesson.
- Any other cancellations are not eligible for a reschedule. However, the amount of eligible lessons that may be rescheduled is dependent on the student’s scheduling plan.
Rescheduling eligible lessons for monthly students:
- One student cancellation per month is eligible to be rescheduled. Students must confirm the cancellation and rescheduled date through the FMC office. A monthly student cancellation eligible for reschedule will expire 60 days from the original lesson date/time.
Rescheduling eligible lessons for semester students:
- Two student cancellations per semester are eligible to be rescheduled. Students must confirm the cancellation and rescheduled date through the FMC office. A semester student cancellation eligible for reschedule will expire 60 days from the last day of the semester.
Rescheduling eligible lessons for ad-hoc students:
- A student cancellation is eligible to be rescheduled only once. Students must confirm the cancellation and rescheduled date through the FMC office. An ad-hoc student cancellation eligible for reschedule will expire 30 days from the original lesson date/time.
Options for reschedule/make ups:
- Standard make up: The entire time of the original lesson is rescheduled for a new day and time.
- Incremental make up: The original lesson time is split into smaller sections to be added to future scheduled lessons. For example, adding 15 minutes onto the next two lessons to make up a cancelled 30 minute lesson.
- Rollover make up: If you or your student cannot reschedule a lesson during the allotted time frame, the lesson will be ‘rolled over’ onto the next bill pay. The student will see the lesson as a credit on their next invoice.
What to remember when handling reschedules:
- Always double check with the FMC office before agreeing to reschedule or add a lesson to make sure the student/client has paid for the lesson. No lesson should be taught without advance payment.
- Do not double a reschedule for one lesson. For example, if your student cancels their normal Monday lesson and then additionally misses the rescheduled lesson you made for Thursday, they are not allowed a second reschedule for the original Monday lesson.
- Teachers will always be compensated for no shows, or students who are not home for a lesson and give no notice.
Now let’s talk ____!