Reschedule Policy

Please review the cancellation policy and remember, students must notify the FMC office of any cancellations.

What qualifies a lesson to be eligible for a reschedule?

  • Any lessons cancelled due to a teacher’s absence or inclement weather are always eligible for a reschedule.
  • Students who have contacted the FMC office with their cancellation request by 5pm the day prior to the scheduled lesson.
  • There are limits, however. The amount of lessons eligible for reschedule will depend on the student’s scheduling plan.

Rescheduling eligible lessons for monthly students:

  • One student cancellation per month is eligible to be rescheduled. Students must confirm the cancellation and rescheduled date through the FMC office. A monthly student cancellation eligible for reschedule will expire 60 days from the original lesson date/time.

Rescheduling eligible lessons for semester students:

  • Two student cancellations per semester are eligible to be rescheduled. Students must confirm the cancellation and rescheduled date through the FMC office. A semester student cancellation eligible for reschedule will expire 60 days from the last day of the semester.

Rescheduling eligible lessons for ad-hoc students:

  • A student cancellation is eligible to be rescheduled only once. Students must confirm the cancellation and rescheduled date through the FMC office. An ad-hoc student cancellation eligible for reschedule will expire 30 days from the original lesson date/time.

Options for reschedule/make ups:

  • Standard make up: The entire time of the original lesson is rescheduled for a new day and time.
  • Incremental make up: The original lesson time is split into smaller sections to be added to future scheduled lessons. For example, adding 15 minutes onto the next two lessons to make up a cancelled 30 minute lesson.
  • Rollover make up: If you or your student cannot reschedule a lesson during the allotted time frame, the lesson will be ‘rolled over’ onto the next bill pay. The student will see the lesson as a credit on their next invoice. 

What to remember when handling reschedules:

  • Always double check with the FMC office before agreeing to reschedule or add a lesson to make sure the student/client has paid for the lesson. No lesson should be taught without advance payment.
  • Do not double a reschedule for one lesson. For example, if your student cancels their normal Monday lesson and then additionally misses the rescheduled lesson you made for Thursday, they are not allowed a second reschedule for the original Monday lesson.
  • Teachers will always be compensated for no shows, or students who are not home for a lesson and give no notice.

 

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