Forbes Music Student Help Center

Can I apply a missed lesson to my next bill/invoice?

Beginning in August 2020, applying a missing lesson credit to a subsequent invoice will no longer be an option. Forbes Music will no longer be supporting Roll-Over lesson credits. If a lesson is cancelled, rescheduling options will be subject to our policy. If the lesson can not be rescheduled, reallocation is a great alternative. Please visit our […]

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What if a teacher cancels and is not available for a make-up lesson?

On occasion, a teacher may cancel a scheduled lesson and not have sufficient availability within their schedule for a make-up lesson. Whether performing on the road or involved in other artistic projects, it’s possible the teacher’s schedule may be so crowded that finding a rescheduling opportunity that works for the student is not possible. In […]

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What if my teacher is not available to reschedule my lesson?

Rescheduling lessons can be subject to teacher availability. It is not required to reschedule a lesson with the same teacher with whom the lesson was originally scheduled. Rescheduling in-home lessons can create a complex logistical challenge, due to the fact that teachers often configure their in-home teaching schedules to maximize their productive teaching time and […]

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What does it mean to reallocate a missed lesson?

Reallocating a missed lesson is the act of exchanging the lesson credit as an alternative to rescheduling. Forbes Music clients have the option to reschedule eligible missed lessons or reallocate the lesson credit for a number of attractive options. On occasion, availability options for rescheduling a lesson with a teacher may be so limited such […]

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How does the in-home lesson cancellation policy differ from online lesson policy?

The biggest difference between the in-home cancellation policy and the online cancellation policy lies primarily in the requirement for sufficient advance notice. In order for an in-home lesson to be eligible for rescheduling, notice is required to be given to the office before 5pm the day prior to the lesson. In order for an online […]

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What do I do if my child or I am sick?

f you or your child are starting to feel run down or have that tell-tale back of the throat scratch, it is always better to cancel your lesson. While we understand that this choice can be disappointing, and finding a reschedule date can sometimes be challenging, it’s always better in the long run. Our teachers […]

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Can I reschedule a cancelled lesson?

All cancelled lessons are subject to our cancellation policy. Eligibility for rescheduling depends upon the circumstances under which the lesson was cancelled. If a client cancels a lesson without sufficient advance notice, unfortunately the lesson will not be eligible to be rescheduled. Please visit our Help Center articles for more information about Cancellation Policies as they relate […]

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