Forbes Music Student Help Center

How do refunds work?

Refunds will be issued, by request, for teacher cancellations only (excluding online packages and subscriptions). Refunds will not be issued…

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Can I pay the teachers directly?

Teachers do not accept direct payment for lesson services. Clients can pay invoices online, or over the phone. Please refer to…

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Do I have to tip the teachers?

Teachers do not accept tips. This is not required, nor an expectation. All is included in your invoice for lesson…

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Why can I get a refund if a teacher cancels but not when I cancel?

Forbes Music works tirelessly to create an atmosphere of respect, understanding, and care. With both internal clients (teachers) and external…

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How can I update/change my payment method?

Updates, additions, or changes to your preferred payment method can be made by logging into the online account. To change your…

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What if payment is not received by the due date?

For lessons scheduled by date, including all in-home lessons and weekly online lessons, if payment is not received by the…

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Can I pay after the lesson?

All lessons must be paid for in advance. Payment reserves the lesson day and time on the teacher’s calendar. Without…

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How do I pay online?

Clients have the ability to pay online or provide their credit/debit card information over the phone. All invoices will be sent…

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What are acceptable forms of payment?

Forbes Music currently accepts major credit cards including Visa, Mastercard, Discover, and American Express. Additionally, we accept debit cards that…

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What if my card was declined?

Payment may be declined when processing is attempted through auto-pay, or when remitting payment manually online. If payment is declined as…

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