How do refunds work?
Refunds will be issued, by request, for teacher cancellations only (excluding online packages and subscriptions). Refunds will not be issued for student cancellations, and credits will not be applied to subsequent invoices or billing periods. Refunds may take up to 30 days to process and will be applied to the card used for the original transaction. […]
Can I pay the teachers directly?
Teachers do not accept direct payment for lesson services. Clients can pay invoices online, or over the phone. Please refer to our Help Center article “What are acceptable forms of payment?” to learn more about payment methods, and “How do I pay online?” to learn how to remit payment.
Do I have to tip the teachers?
Teachers do not accept tips. This is not required, nor an expectation. All is included in your invoice for lesson services!End of the year holiday gifts are acceptable, but also not required nor expected. Holiday gifts may be in the form of a Starbucks card, iTunes gift certificate, etc. On behalf of all teachers, we […]
Why can I get a refund if a teacher cancels but not when I cancel?
Forbes Music works tirelessly to create an atmosphere of respect, understanding, and care. With both internal clients (teachers) and external clients (students), finding that happy medium where all stakeholders feel cared for and heard is our top priority. We are able retain amazing teachers and professional educators because of our commitment to treating them with […]
How can I update/change my payment method?
Updates, additions, or changes to your preferred payment method can be made by logging into the online account. To change your card on file, once logged in, proceed to Billing -> Credit Card. You can edit, delete, or make an existing card the default billing method. Select “Add Card” in the right rail to add a card to […]
What if payment is not received by the due date?
For lessons scheduled by date, including all in-home lessons and weekly online lessons, if payment is not received by the due date, lessons will be cancelled pending payment. When lessons are cancelled due to non-payment, they will lose their reservation and may not be held. In the event extraordinary circumstances prevent the ability to pay by […]
Can I pay after the lesson?
All lessons must be paid for in advance. Payment reserves the lesson day and time on the teacher’s calendar. Without advance payment, the lesson time will not be reserved; therefore, no lesson will be conducted. Additionally, online lesson packages and subscriptions require payment before any lessons can be scheduled or reserved.
How do I pay online?
Clients have the ability to pay online or provide their credit/debit card information over the phone. All invoices will be sent to the clients via email. Invoices can be filtered by spam. If you are expecting an invoice, but nothing has shown up in your inbox, please check your spam folder. In a client’s very first invoice […]
What are acceptable forms of payment?
Forbes Music currently accepts major credit cards including Visa, Mastercard, Discover, and American Express. Additionally, we accept debit cards that have the Visa or Mastercard logo. We do not accept cash or check, and teachers never accept payment for lessons. Unfortunately, we do not negotiate prices or barter for services. Thank you for understanding. Beginning in August […]
What if my card was declined?
Payment may be declined when processing is attempted through auto-pay, or when remitting payment manually online. If payment is declined as a result of an attempted auto-pay transaction, an auto-email will be sent out detailing the attempted transaction with a link to update your billing information. If the card was declined as a result of a manual […]
