Forbes Music Student Help Center

Reallocating Lessons

Reallocating a missed lesson is the act of exchanging credit as an alternative to rescheduling the lesson. Forbes Music clients have the option to reschedule eligible missed lessons or reallocate the lesson credit for a number of attractive options.

For student cancellations, rescheduling or reallocation options include:

  • Reschedule within the billing period, subject to teacher availability.
  • Substitute for one online lesson of equivalent length, within the billing period, subject to teacher availability.
  • Exchange for a package of Office Hours sessions, collectively equivalent to length of cancelled lesson, to be completed by the end of the billing period.
  • Credit for one free Online Group Class (excludes add-on purchases) plus 15% off one lesson on upcoming invoice
  • Credit for two free Online Group Classes (excludes add-on purchases)

For teacher cancellations, rescheduling or reallocation options include:

  • Reschedule within the billing period, subject to teacher availability.
  • Substitute for one online lesson of equivalent length, within the billing period, subject to teacher availability.
  • Exchange for a package of Office Hours sessions, collectively equivalent to length of cancelled lesson, to be completed by the end of the billing period.
  • Credit for one free Online Group Class (excludes add-on purchases) plus 30% off one lesson on upcoming invoice
  • Credit for three free Online Group Classes (excludes add-on purchases)
  • Refund lesson (does not apply to online packages or subscriptions)

Please note: Student cancellations are not eligible for refunds. Learn more about why.